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How to view sales and payouts
The Sales menu shows everything: Order list (paid, pending, refunded) Filters by date, status, method, product Gross total, LimãoPay fee, net amount Export to C…
Equipe LimãoPayOctober 20, 20182 min read
Quick answer
The Sales menu shows everything:
- Order list (paid, pending, refunded)
- Filters by date, status, method, product
- Gross total, LimãoPay fee, net amount
- Export to CSV
Payout structure
| Stage | When | Where it appears |
|---|---|---|
| 1. Paid | Buyer completes payment | In "Sales" as paid |
| 2. On hold | Protection period (PIX 7d, Stripe T+30) | Tag held |
| 3. Released | Hold expired | Tag released |
| 4. Paid out | Money landed in your account | Tag paid_out |
Hold periods
- PIX (AbacatePay): 7-day custodial hold — Brazilian refund protection
- Stripe Connect: T+30 (Stripe-controlled)
- Mercado Pago (future): instant payout — no hold
Where the money actually arrives
- PIX: lands in your bank account via PIX D+1 after release
- Stripe: lands in the bank account linked to your Stripe (set in Stripe dashboard)
- The platform doesn't hold balance — it's direct passthrough
Common errors
- "I see the sale but didn't get paid" → Check the hold. If past the period and still nothing, contact support.
- "Stripe didn't pay out" → Go to Stripe dashboard and complete pending requirements (KYC, address proof).
- "Refund reduced my balance" → Yes — refund debits the amount + the platform fee returns proportionally.
Insight
Free seller doing $10k/month = ~$849/month in fees to the platform. Scale seller doing $10k/month = ~$298/month. Free is more profitable per $ sold for the platform — you only upgrade to save % on your fee when volume justifies it.